IAM IS Support

Concepts

• birmingham
• information technology
• support desk
• iam
• assetwise linear network management
• service requests
• management service
• network event manager
• network manager
• security management

Location

United Kingdom:

Description

National Highways has a requirement for the ongoing provision of AssetWise Linear Network Management configured to enable Structures, Network Event Manager and Network Manager, provided by Bentley Systems. The service utilizes a configured solution for National Highways based on Bentleys COTS solutions. The service areas and capabilities included in the on-going AssetWise service will be Hosting Services to provide the infrastructure of the systems and services, Management Service to provide availability, capacity and performance management, Security Management to provide the management of access control, information rights and security protocols, support Desk covering the AssetWise service including Incidents, Service requests and Change requests, and Licensing Service to provide appropriate licenses for the infrastructure.

Award Detail

Renewal Options

Option to extend for a further period of 12 months period at the sole discretion of the contracting authority.

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Options are available.

Legal Justification

National Highways is relying on Regulation 32(2)(b)(ii) of the Public Contracts Regulations 2015 to justify the use of the negotiated procedure without prior publication for the following reasons: The service utilizes a configured solution for NH’s based on the proposed service providers COTS solution AssetWise and has bespoke coding elements and design elements in the core software made specifically to meet NH’s specific requirements (e.g. utilization of NH’s network model, calculation of KPI 3 data, Roadwork Clash Analysis) that provide critical functionality. Further, the Asset Management Systems landscape within National Highways uses several solutions for different asset classes like pavements, geotechnical, drainage, lighting and ancillaries, with which the IAM IS solution integrates and interoperates in a highly ad-hoc configured and complex data model that is embedded in business processes. The complexity of the dependency, interoperability and integration with numerous existing systems cannot be achieved due to these technical reasons before the current contract ends or within at least around 18 months. The complexity and criticality of the requirement results in a minimum lead time of 18 months to be factored into an implementation plan for a replacement solution, with a considerable investment. A significant investment has been made to deploy the existing solution which still has several years before it reaches ‘end of life’ and to undertake a wholesale replacement of it at this juncture would therefore be a disproportionate and unreasonable cost in the circumstances.

Other Information

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