TfL Customer Relationship Management (CRM) system

Concepts

• information technology
• information systems
• tfl reserves
• crm
• customer relationship management
• tfl
• tfl customer relationship management (crm) system
• system
• management
• relationship

Location

London

Description

The scope of the programme is to procure and deliver a CRM solution for TfL to communicate with its customers on a range of topics, including service updates and marketing campaigns.

Total Quantity or Scope

The scope of the programme is to procure and deliver a CRM solution for TfL to communicate with its customers on a range of topics, including service updates and marketing campaigns. Additional information: If you are interested in being part of this early market engagement exercise, please email siahwashamiri@tfl.gov.uk and the questionnaire will be shared with you on request. Interested parties should note that TfL reserves the right to cancel or vary this procurement process at any point and will not be liable for any costs or expenses incurred by interested parties in responding to this opportunity. I would appreciate if I can get the response back by 13th February 2025, 12pm.

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 48000000 - Software package and information systems

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** If you are interested in being part of this early market engagement exercise, please email siahwashamiri@tfl.gov.uk and the questionnaire will be shared with you on request. Interested parties should note that TfL reserves the right to cancel or vary this procurement process at any point and will not be liable for any costs or expenses incurred by interested parties in responding to this opportunity. I would appreciate if I can get the response back by 13th February 2025, 12pm.