HAC6035: Stop Smoking London Integrated Digital Smoking Cessation Service Pilot

Concepts

• health and social work
• smoking london integrated digital smoking cessation service pilot
• london integrated digital smoking cessation service pilot
• smoking cessation training
• stop smoking advisors
• stop smoking
• nhs digital
• service users
• service user choice
• smoking aid

Location

London:

Description

The aim of the pilot is to provide a digital offer to Service Users, providing benefits across three key features: 1. Digital platform containing information and support materials and enabling access to (National Centre for Smoking Cessation Training) NSCST trained Stop Smoking Advisors. 2. Access to behavioural support from NCSCT trained advisors 24 hours a day, seven days a week. 3. Service user choice of stop smoking aid; Nicotine Replacement Therapy (NRT) or starter vape, delivered direct to the service user to support their quit attempt. This service is complementary to traditional services e.g. the Local Stop Smoking Services and the Stop Smoking London offer, increasing overall capacity within the system. The intention is to increase the number of successful quit attempts and capture this within the NHS Digital data set.

Total Quantity or Scope

London Borough of Tower Hamlets is looking to procure the Most Suitable Provider to deliver a Stop Smoking London Integrated Digital Smoking Cessation Service Pilot. This is a notice of intention to award a contract under the most suitable provider process The estimated value of the total 2 year term is £695,000. Year one funding is guaranteed at £195,000 with the second year estimated at £500,000. The successful provider will enter into contract with Tower Hamlets utilising their standard T&Cs included in the Tender pack, the contract will be for an initial term of 12 months with optional an extension of a maximum further 12 months. This is a new service with a new provider Tower Hamlets are following the Most Suitable Provider procurement procedure in accordance with the The Health Care Services (Provider Selection Regime) Regulations 2023.

Award Detail

Award Criteria

CPV Codes

• 85000000 - Health and social work services

Legal Justification

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 13/02/2025. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.’ Written representations should be provided to kelly.kerr@towerhamlets.gov.uk

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 13/02/25. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR. Written representations should be provided to kelly.kerr@towerhamlets.gov.uk Decision makers as follows: - Tracy Parr - Somen Banarjee - Sevil Rush There were no conflicts of interest in the decision making process Key criteria as follows: - Must be a UK based provider to ensure appropriate Smoking Cessation programme and advisor standard and the digital functionality must meet the required DTAC criteria - Be able to implement the service at pace to meet the in-year delivery requirements of the pilot. This is a requirement due to the nature of the pilot service that is being procured and that the agreed funding from each of the 33 London Boroughs is for in year spend. - Must provide real-time support with trained accredited advisors and not be AI/Chat bot delivery. This is a key requirement a commissioned report on London smokers insights into potential digital smoking cessation services showed that the AI/Chatbot functionality was the lowest ranked feature from the respondents, with 3/4 of respondents not ranking the feature at all. - Must offer 24 hour support and access to advisors from start of delivery. This is required as many smokers in priority target groups, and those suffering from the highest inequalities, are often unable to access existing local services due to shift patterns or other family commitments. This level of support will also allow service users the opportunity of direct support at times of risk of relapse or when struggling with certain triggers. - Be able to deliver smokers choice of NRT / vape direct to the smokers home. This is important to simplify the process for receiving their smoking cessation aid in a timely manner for facilitating the service users quit attempt. It avoids the need for additional steps in the journey and enables service users with limited mobility the flexibility of ease of access. These criteria were evaluated for each of the possible providers on a pass fail basis, with the exception of implementation of the service which was scored based on each Bidder's proposal