Provision of Customer Research Partner

A Tender Notice
by PLUS DANE HOUSING LIMITED

Source
Find a Tender
Type
Contract (Services)
Duration
5 year
Value
£220K
Sector
PROFESSIONAL
Published
07 Feb 2025
Delivery
To 12 Feb 2030 (est.)
Deadline
10 Mar 2025 12:00

Concepts

Location

North West England: NORTH WEST (ENGLAND)

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Plus Dane Housing are procuring a customer research service split into two lots as follows: Lot 1 - Customer Research Partner, delivering customer perception surveys Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback Suppliers are invited to tender for either or both lots

Lot Division

1 Customer Research (Perception Surveys)
  • Value: £130K

Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months
2 Transaction Satisfaction Survey Platform
  • Value: £90K

Service of a platform to allow for ad-hoc transactional surveys to measure customer experience. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months

Renewal Options

Contract to be re-procured upon expiry

CPV Codes

  • 79342310 - Customer survey services
  • 79300000 - Market and economic research; polling and statistics

Indicators

  • Restrictions apply to the lot award allocation.
  • This is a recurring contract.
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://plusdane.delta-esourcing.com/tenders/UK-UK-Liverpool:-Customer-survey-se... To respond to this opportunity, please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ GO Reference: GO-202527-PRO-29343865

Reference

Domains