Software as a Service (SAAS) Solution for the Digitisation of Registration and Continuous Professional Development (CPD) processes

Concepts

• information technology
• consultancy services
• software programming
• dental care professionals
• cpd
• professional
• continuing
• continuous
• software
• saas

Location

Birmingham

Description

The General Dental Council (GDC) has award a contract for Software as a Service (SAAS) Solution for the Digitisation of Registration and Continuous Professional Development (CPD) processes. The contract will o enhance the registration experience so that it is more aligned to applicant expectations, with the potential to also improve the registrant experience. At the forefront they require the development of a seamless digital (paperless) registration process for Dental Care Professionals (DCPs) and Dentists that is integrated with the GDC’s CRM platform that enables the storage and upload of documentation, wherever possible, allowing a faster; lower risk path to registration that allows both GDC and applicants to track the progress of their application. The aim is to move to a digital (paperless) registration process for DCPs and Dentists that is integrated with GDCs CRM platform (Microsoft Dynamics CRM). The process must allow for an application to be completed online, with functions to allow for the safe upload of all required documents for registrants; & which synchronizes uploaded data to the in-house CRM system with an associated workflow

Total Quantity or Scope

The Supplier will deliver the following high-level requirement as part of their solution: - Implementation plan; project management and quality assurance arrangements. - Design, configuration, approach, and planning. - Security plan. - Testing and Acceptance plan (including User Acceptance Testing, system, interface, and regression testing). - Training and skills transfer. Training will be required for different types of users (to be agreed with the GDC); this will include and not be limited to tailored standard operating procedures designed for GDC users. - Data migration and integration to the existing GDC CRM. - Continuing assistance for users during initial period of go-live operation (such as on-site support for a period immediately following initial operational running down to telephone support for a further period). - Support/maintenance and enhancement Services as part of the Contract. The solution must be ‘out of the box’ which can be configured to meet our specific requirements and can integrate with our CRM system.

Award Detail

Renewal Options

The Contract is £2,0075,760.80 excluding Vat as detailed at (II.2.6 Estimated total value of the published Contract Notice). This envelope covers: -the initial period of the contract of 3 years. -the optional extension of up to a further 3 years -the initial scope which covers the Registration process and CPD is anticipated to cost no more than £1.15 million of the total budget envelope. - during the course of the Contract, we may commission additional services such as but not limited to Digitisation of Fitness to Practice processes and/or Hearings processes. These requirements are not within the initial scope of the current business case of the Contract and if requirement will require internal approval. As a contingency for any potential additional phases and related services, we have included a provision of circa £1.15 million of the total budget envelope, which would be available at the earliest in Year 3, pending internal business cases. - a provision for Price variations. Any Price variation will be in accordance with the Change Control Procedure, which will include and not be limited to any proposed changes to pricing being documented, submitted for approval, and communicated transparently. This process may include submitting a change request detailing the reasons for the variation, the impact on costs, and obtaining approval from relevant stakeholders or an authorised decision-making body before implementing the change. The estimates contract value excludes value added tax which for the is current UK’s current rate of 20%.

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 72222300 - Information technology services
• 72220000 - Systems and technical consultancy services
• 72200000 - Software programming and consultancy services
• 72600000 - Computer support and consultancy services
• 72222000 - Information systems or technology strategic review and planning services

Indicators

• Options are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=892735472 GO Reference: GO-2025213-PRO-29423065