National Contact Centre

A Prior Information Notice
by NHS BLOOD AND TRANSPLANT, BRISTOL

Source
Find a Tender
Type
Contract (Services)
Duration
5 year
Value
£0-£33M
Sector
BUSINESS
Published
28 Feb 2025
Delivery
01 Mar 2026 to 28 Feb 2031
Deadline
n/a

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The Authority is leading a procurement for a National Contact Centre.

CPV Codes

  • 79512000 - Call centre

Indicators

  • Renewals are available.

Other Information

We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register. ** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains