Contact Centre Solution 2025-29
A Contract Award Notice
by CAIRN HOUSING ASSOCIATION
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- not specified
- Value
- ___
- Sector
- TECHNOLOGY
- Published
- 06 Mar 2025
- Delivery
- not specified
- Deadline
- n/a
Concepts
Location
Cairn Housing, 22 Hopetoun Street, Edinburgh, EH7 4GH
Geochart for 1 buyers and 1 suppliers
1 buyer
- Cairn Housing Association Edinburgh
1 supplier
- Unnamed None
Description
Supply of a contact centre solution for an Edinburgh based housing association, including support services. Duration of contract = 4+1+1 years.
Total Quantity or Scope
As per appended Invitation to Tender
Award Detail
| 1 | Unnamed (None)
|
Award Criteria
| Channels and Assisting Customers | 20 |
| Operator UX and Assisting Operatives | 20 |
| Administration and Quality Assurance | 20 |
| Support | 5 |
| Integrations | 5 |
| price | 30 |
CPV Codes
- 72250000 - System and support services
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. ** (SC Ref:792534)
Reference
- ocds-h6vhtk-04b390
- FTS 008169-2025