Provision of a Corporate CRM System

Concepts

• aberdeen
• information technology
• a corporate crm system
• system
• crm
• corporate
• customer relation management
• software package
• the attached documents
• this document

Location

Aberdeenshire

Description

The purpose of this Invitation to Tender (“ITT”) is to invite tenders for the provision of a Corporate CRM System in accordance with the requirements detailed in the attached documents.

Total Quantity or Scope

The purpose of this Invitation to Tender (“ITT”) is to invite tenders for the provision of a Corporate CRM System in accordance with the requirements detailed in this document.

Renewal Options

24 months extension periods available at the sole discretion of the council.

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 48445000 - Customer Relation Management software package

Indicators

• This is a one-off contract (no recurrence)
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=792682. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-pr... A summary of the expected community benefits has been provided as follows: The Council aims to act as a role model within the public sector, by carrying out its activities in a responsible and sustainable manner, considering how it can improve the economic, social, and environmental wellbeing of the area. Tenderers will be expected to provide information around Sustainability, Community Benefits and Fair Working Practices as detailed in the attached ITT documents (SC Ref:792682) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=792682