Outsourced Services

A Tender Notice
by CROWN COMMERCIAL SERVICE

Source
Find a Tender
Type
Framework (Services)
Duration
4 year
Value
£5B
Sector
BUSINESS
Published
14 Mar 2025
Delivery
02 Oct 2025 to 01 Oct 2029
Deadline
25 Apr 2025 14:00

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.

Lot Division

1 Citizen Experience
  • Value: £2B

Provides flexible and scalable fully outsourced contact centre services, inclusive of inbound and outbound contact capabilities for the public sector. You can access services such as: • provision of information, products and services • sending information to other citizens and industry The agreement covers new and innovative ways of accessing contact centre services including, but not limited to: • web chat • social media • online services • voice/agent contact Organisations can also access Transformation Consultancy if they need support with transforming and modernising their interactions with citizens and industry. Transformational Consultancy is only available as part of the service as a whole. There is an optional service of Process Administration.

Award Criteria
Social Value _
Innovation _
Transformation _
Project Management Lot 1 Citizen Experience _
Managing a Quality Service Lot 1 Citizen Experience _
Price - Lot 1 _
2 Business Services
  • Value: £2B

Provides specialist support for the outsourcing of common back office functions including: • Human Resources (HR) • Financial Administration • Payroll • Procurement

Award Criteria
Social Value _
Innovation _
Transformation _
Project Management Lot 2 Business Services _
Managing a Quality Service Lot 2 Business Services _
Price - Lot 2 _

CPV Codes

  • 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
  • 48490000 - Procurement software package
  • 64000000 - Postal and telecommunications services
  • 64200000 - Telecommunications services
  • 79210000 - Accounting and auditing services
  • 79211110 - Payroll management services
  • 79500000 - Office-support services
  • 79510000 - Telephone-answering services
  • 79512000 - Call centre
  • 79620000 - Supply services of personnel including temporary staff
  • 98000000 - Other community, social and personal services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains