Payment Exception Service

A Prior Information Notice
by DEPARTMENT FOR WORK AND PENSIONS

Source
Find a Tender
Type
Contract (Services)
Duration
5 year
Value
£25M
Sector
BUSINESS
Published
21 Mar 2025
Delivery
26 Jan 2026 to 25 Jan 2031
Deadline
21 Aug 2025 22:59

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Payment Exception Service is a cash-out over the counter service required to fulfil the Secretary of State obligation to pay benefit and pensions payments on time, on the due date, to the correct customer. The service supports unbanked customers to receive payment of entitlement through an alternate method of payment. The new service will include Lots 1) Cash Disbursement Service 2) Supporting Financial Inclusion

Lot Division

1 Cash Disbursement Service
  • Value: £20M

Service to be accessible nationwide to deliver a cash out disbursement

Award Criteria
Quality _
2 Supporting Financial Inclusion
  • Value: £5M

Support customers to move across to standard banking products

Award Criteria
Quality _
Price _
Social Value _

Renewal Options

Allow the safe transition across to a replacement service and provides payment continuity to customers.

CPV Codes

  • 66000000 - Financial and insurance services

Indicators

  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains