Telephony System - Isle of Wight Council

A Contract Award Notice
by ISLE OF WIGHT COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
0.5 year
Value
£26K
Sector
TECHNOLOGY
Published
21 Mar 2025
Delivery
01 Apr 2025 to 30 Sep 2025
Deadline
21 Mar 2025 00:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The current Avaya telephony system has been in place for over 15 years and has reached end of serviceable life and manufacturer support and is due for replacement by end of September 2025. The Avaya telephony system is licensed to support 50 Call Centre Agents and 10 Supervisors. There are approximately 1800 standard user licenses used across all departments corporately receiving approximately 700,00 calls annually. To continue supporting our end of life Avaya Aura (7.1 suite) telephony platform we require the below: 1. Avaya subscription 2. Support and maintenance 3. Virsae remote call management system

Award Detail

1 Maintel (London)
  • Value: £26,059

CPV Codes

  • 48000000 - Software package and information systems
  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Contract is suitable for SMEs.

Reference

Domains