High Intensity Users Service - East Riding of Yorkshire

Concepts

• guidance services
• east riding of yorkshire
• high intensity users
• existing professional services
• unscheduled care services
• intensity users
• yorkshire
• high intensity users service - east riding
• the east riding
• intensity

Location

Description

The service will provide effective management, co-ordination and signposting of High Intensity Users of the local Emergency Department (ED) within the East Riding of Yorkshire area. The service will reduce the activity High Intensity Users have on GP Practices and will establish, utilise and coordinate multi-agency and existing professional services to negotiate a reduction in 999 calls. The service aims to demonstrate a reduced workload on unscheduled care services and the wider health economy resulting from reduced 999 calls which otherwise would have attended ED and result in an admission. The service will safely manage and co-ordinate the chaotic and demanding nature of the patient group through the use of multi-agency support and the volunteer sector.

Award Detail

CPV Codes

• 85312310 - Guidance services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.