Tenant Satisfaction Measure (TSM) Surveys 2025

A Contract Award Notice
by WEST KENT HOUSING ASSOCIATION

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£40K
Sector
PROFESSIONAL
Published
31 Mar 2025
Delivery
01 Apr 2025 to 31 Mar 2027
Deadline
24 Feb 2025 12:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

*This is for information only, as the contract has been awarded* The Regulator of Social Housing has set a number of Tenant Satisfaction Measures (TSMs), which we must report on each year. These are a set of measures that help: • Enable tenants to understand and assess how well their landlord is performing. • Provide us with invaluable insights and feedback, so we can take action and improve our services. • The Regulator to monitor and evaluate our performance. West Kent is seeking a supply partner to undertake the perception survey questions and report the results back in accordance with the Regulator's guidelines. The full details of the services are set out in the Specification.

Award Detail

1 Acuity Research & Practice (Bishops Tawton)
  • Value: £39,520

CPV Codes

  • 79342311 - Customer satisfaction survey

Indicators

  • Contract is suitable for SMEs.

Reference

Domains