ID 5218836 - TEO - VVSNI - Support, Maintenance and Development of the Victims and Survivors Service Management Information System

Concepts

• information technology
• belfast
• internet services
• computer services
• system, storage and content management
• software development
• content management
• information systems
• survivors service management information system
• survivors

Location

Northern Ireland:

Description

The Victims and Survivors Service (VSS) delivers support and services to improve the health and wellbeing of victims and survivors. VSS deliver funding and support on behalf of The Executive Office and provide help and assistance to the Victims, Survivors and those impacted by Troubles, Conflict, Historical Institutional Abuse and Mother and Baby Institutions, Magdalene Laundries and Workhouses. VSS are seeking a supplier for the provision of Support, Maintenance and Development of the Victim Information Management (VIM) System, a bespoke MS Dynamics-based CRM system. This system was implemented in 2017 and currently runs on Microsoft Dynamics 365 Version 2104 (9.1.24.11) (DB 9.1.24.11) on-premises. The Supplier is required to provide a fully managed (end to end) Support Service. This will include all aspects of support and maintenance as well as changes to, and enhancements of, all aspects of the Service

Award Detail

Renewal Options

The initial contract duration is for two years with three additional options to extend for up to 12 months on each occasion.

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 72400000 - Internet services
• 72500000 - Computer-related services
• 72212780 - System, storage and content management software development services
• 72212783 - Content management software development services
• 48000000 - Software package and information systems
• 48600000 - Database and operating software package
• 48800000 - Information systems and servers
• 48780000 - System, storage and content management software package
• 72222300 - Information technology services
• 72212731 - File security software development services
• 72212732 - Data security software development services
• 72700000 - Computer network services

Indicators

• Options are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** The successful contractor’s performance on the contract will be regularly monitored in line with the tender documentation. Contractors not delivering on contract requirements is a serious matter. It means the public purse is not getting what it is paying for. If a contractor fails to reach satisfactory levels of contract performance they will be given a specified time to improve. If, after the specified time, they still fail to reach satisfactory levels of contract performance, the matter will be escalated to senior management in CPD for further action. If this occurs and their performance still does not improve to satisfactory levels within the specified period, it may be regarded as an act of grave professional misconduct and they may be issued with a Notice of Unsatisfactory Performance and the contract may be terminated. The issue of a Notice of Unsatisfactory Performance can result in the Contractor being excluded from all procurement competitions being undertaken by Centres of Procurement Expertise on behalf of bodies covered by the Northern Ireland Procurement Policy for a period of three years from the date of issue.