Community Hearing Aids service 2025 RFI

Concepts

• health services
• lewes
• local communities
• aids services
• community hearing aids
• a high-quality, efficient community hearing aids service
• hearing
• the new service
• 2025
• aids

Location

Surrey, East and West Sussex: The service is for patients within the NHS Sussex ICB area, comprising East Sussex, West Sussex and Brighton & Hove

Description

NHS Sussex is seeking information regarding the provision of community hearing aids services in Sussex, having taken the decision to maintain the multi-provider model. It is anticipated that the new service will be procured via a standard NHS contract with a contract duration of initially seven years plus the option to extend by a further three years, commencing 1 April 2026 with the aim of ensuring individuals with hearing impairments have access to a high-quality, efficient community hearing aids service that is delivered near their homes, with short waiting times and a high level of responsiveness to the needs of local communities. An RFI questionnaire is available at: https://atamis-1928.my.salesforce-sites.com/?searchtype=Projects

CPV Codes

• 85100000 - Health services

Other Information

The purpose of the RFI Questionnaire is to gauge market interest, feedback via the RFI response form and provide the ICB with valuable information to help update and improve the current service specification. We request you complete your response and return it via our E-Tendering Portal no later than midday on Friday 2 May 2025. In addition to this RFI, NHS Sussex will be conducting a Provider Engagement event from 10-11am on Monday 28 April 2025. Within that event we will talk through the main proposed changes and the session will include an opportunity for providers to ask questions of the commissioners. The event will take place via MS Teams. In order to book your place, please complete and return Section 2 of this document (market engagement questionnaire) and include the names, roles and contact details of persons in your organisation who you would like to be invited via https://healthfamily.force.com/s/Welcome by no later than Thursday 24 April 2025 at 12pm (Noon). ** PREVIEW NOTICE, please check Find a Tender for full details. ** This Request for Information (RFI) process is designed to help the Commissioner to form a view of the best way to commission the service and is not the beginning of a Tender exercise. A Tender advertisement may be issued at the appropriate time, if required, should the Commissioner consider that the optimum route to commission the service is through a procurement process. Your feedback at this point will not have a bearing on any future Tender submissions you may wish to offer later, should the Commissioner undertake a procurement for this service. You will not be disadvantaged if you choose not to respond to this RFI, but it will be helpful to understand your views at this early stage, so you are encouraged to respond as fully as you can. Interested providers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis. Click on 'View our Live Opportunities' from the home page, available on the following link: https://health-family.force.com/s/Welcome. Once you have found the opportunity (via the search function, using the title or reference number), to gain full access to the Request for Information (RFI) document, you will need to click on 'Register interest' - this will take you to the log-in page. If you are not already registered on the system, you will need to do so before gaining full access to the documentation and to be able to submit your response through Atamis. Thank you for taking the time to provide us with your insight.