Avanti West Coast, Service Quality Regime (SQR) procurement - 2025

A Tender Notice
by FIRST TRENITALIA WEST COAST RAIL LIMITED

Source
Find a Tender
Type
Contract (Services)
Duration
3 year
Value
£850K
Sector
TECHNOLOGY
Published
11 Apr 2025
Delivery
12 Nov 2025 to 11 Nov 2028
Deadline
n/a

Concepts

Location

North East England:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover: • Station inspections • Train inspections • Customer Service mystery shopping • Re-inspections for failures to confirm improvement In order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network and we have split this into two lots to obtain the best solution. Bidders are free to bid for either Lots 1 or 2, or both lots: • Lot 1: Service Quality Management System • Lot 2: o Service Quality Register o Service Quality App/Inspections Software o Service Quality Inspections and Re-inspections

Award Criteria

Pricing Submission _
Service Specification & Innovation _
Programme & Delivery _
Sustainability & Inclusion _

CPV Codes

  • 72250000 - System and support services
  • 79212000 - Auditing services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains