National Contact Centre

Concepts

• call centre
• bristol
• national contact centre
• a national contact centre
• national
• command, control
• communication and computer systems
• nhs blood
• transplant
• a procurement

Location

United Kingdom:

Description

NHS Blood and Transplant is leading a procurement for a National Contact Centre.

Renewal Options

Two additional years available as monthly or cumulative extensions.

Award Criteria

CPV Codes

• 79512000 - Call centre
• 35710000 - Command, control, communication and computer systems

Indicators

• This is a recurring contract.
• Options are available.
• Renewals are available.

Other Information

We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register. ** PREVIEW NOTICE, please check Find a Tender for full details. ** Extension to closing date