Contact Centre Solution

A Contract Award Notice
by ISLE OF WIGHT COUNCIL

Source
Contracts Finder
Type
Contract (Products)
Duration
3.5 year
Value
£197K
Sector
TECHNOLOGY
Published
28 Apr 2025
Delivery
19 May 2025 to 29 Sep 2028
Deadline
10 Jan 2025 14:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Cloud based omni channel Contact Centre solution which will integrate in Microsoft Team for the main corporate telephony system. This is the identified solution to replace the current Avaya telephony system. This will also include professional services, licenses and ongoing support and maintenance. \r

Award Detail

1 Cinos (Camberley)
  • Value: £307,811

CPV Codes

  • 48000000 - Software package and information systems
  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Contract is suitable for SMEs.

Reference

Domains