Customer Experience Mapping

A Contract Award Notice
by LOCAL GOVERNMENT AND SOCIAL CARE OMBUDSMAN

Source
Find a Tender
Type
Contract ()
Duration
not specified
Value
£20K
Sector
MISCELLANEOUS
Published
29 Apr 2025
Delivery
not specified
Deadline
n/a

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Our customer's experience very much depends on the type of complaint they are making, how we communicate, the length of time it takes and the outcome of a case. We are looking for a comprehensive understanding of those customer journeys. We have limited resources and expertise to map the customer journey from first contact to decision. Therefore, we require an external research/consultancy company to help us deliver this work.

Award Detail

1 Trig Point Consulting (Worthing)
  • Customer Journey Mapping
  • Reference: 1
  • Value: £20,000

CPV Codes

  • None found

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains