Wakefield Council Contact Centre Telephony Solution

A Prior Information Notice
by THE COUNCIL OF THE CITY OF WAKEFIELD

Source
Find a Tender
Type
Contract (Services)
Duration
2 year
Value
___
Sector
TECHNOLOGY
Published
02 May 2025
Delivery
05 Apr 2026 to 04 Apr 2028
Deadline
n/a

Concepts

Location

North East England:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Wakefield Council aims to enhance customer service through a new Contact Centre Solution integrated with Microsoft Teams Telephony. This will improve communication, streamline operations, and support our community's diverse needs, adapting to future growth and customer expectations.

CPV Codes

  • 32500000 - Telecommunications equipment and supplies
  • 48333000 - Contact management software package
  • 51340000 - Installation services of line telephony equipment
  • 51350000 - Installation services of line telegraphy equipment

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains