NHS BNSSG - Planned Outpatients Non-Emergency Patient Transport Services

Concepts

• ambulance services
• bristol
• health services
• non-emergency patient transport service
• partner organisations transport teams
• eligible patients
• nhs commissioned care
• patients
• nhs bristol
• transport

Location

Gloucestershire, Wiltshire and Bristol/Bath Area: Bristol, North Somerset and South Gloucestershire

Description

NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board is seeking to secure a Prime Provider who has the capability and capacity to deliver a planned outpatients Non-Emergency Patient Transport Service (NEPTS), in line with the specified requirements. The purpose of this planned outpatients NEPTS service is to ensure that there is an equitable and accessible service to all eligible patients in Bristol, North Somerset and South Gloucestershire based on their medical need. The model is based on all planned outpatient journeys being booked through a central point of contact called a Patient Transport Hub (PTH) where journey requests are made directly by patients/carers and health or social care staff. The budget for this service is £5,483,663 per annum. The contract term is 5 years with the option to extend for a further 2 years, making a contract value of £27,418,315 over the initial 5-year term. If the 2-year extension option is utilised the total contract value is £38,385,641. The contract will be uplifted annually in accordance with the planning guidance published by NHS England, which is usually available in the last quarter of a financial year. The new contract will commence on 1st April 2026. TUPE may apply to this process.

Total Quantity or Scope

Bookings for eligible patients will then be referred to the awarded Provider by 5pm the night before travel who will plan the journeys, working collaboratively with partner organisations transport teams. The awarded Provider will then transport those eligible patients to and from agreed providers of NHS commissioned care. The Provider must: • Ensure that patients get the transport mode most appropriate to their condition and mobility. • Provide a service 06:00 - 22:00 every day inclusive of bank or public holidays. (365 days a year and 366 days in each leap year) • Provide a call-to-confirm/text-to-confirm in a reasonable time prior to travel. • Provide a patient transport liaison staff member at both Southmead Hospital and the Bristol Royal Infirmary between 08:00 and 18:00 Monday to Saturday trained to an appropriate level of authority to assist with patient flow and who can perform or arrange risk assessments where necessary. • Transport patients needing renal dialysis who have a medical need requiring transport which isn't provided in the BNSSG Haemodialysis Car contract. • Ensure staff are trained to provide a supportive response for patients who have access needs which require higher levels of support. … TUPE may apply to this process. Workforce information will be supplied to Bidders on request on the basis that it is treated as strictly confidential. This exercise is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.

Renewal Options

There is the option to extend this contract for a further 2-year period.

CPV Codes

• 85143000 - Ambulance services
• 85100000 - Health services

Indicators

• Variant bids may be considered.
• This is a one-off contract (no recurrence)
• Options are available.
• Renewals are not available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** Interested providers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis. Click on 'View our Live Opportunities' from the home page, available on the following link: https://health-family.force.com/s/Welcome. Once you have found the opportunity (via the search function, using the title or reference number), to gain full access to the bid documentation (including questionnaires), you will need to click on 'Register interest' - this will take you to the log-in page. If you are not already registered on the system, you will need to do so before gaining full access to the documentation and be able to submit a bid. This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 and the Procurement Act 2023 (Consequential and Other Amendments) Regulations 2025 (PA 2023) do not apply to this award.