Development, Maintenance and Support of the Livestock and Meat Commission’s Farm Quality Assurance Scheme (FQAS) Customer Relationship Management (CRM) Database

Concepts

• lisburn
• computer services
• computer support
• helpdesk and support
• maintenance services
• farm quality assurance scheme
• lamb farm quality assurance scheme
• fqas
• customer relationship management
• the nibl fqas crm database

Location

Northern Ireland:

Description

This procurement is for the on-going development, support and maintenance of the Northern Ireland Beef and Lamb Farm Quality Assurance Scheme (NIBL FQAS) Customer Relationship Management (CRM) Database. LMC uses the NIBL FQAS CRM database to manage and operate this NIBL FQAS on a daily basis.

Renewal Options

This Contract will be for an initial period of 3 years and six months, from the Effective Date as stated on the Award Letter. This includes an implementation period of up to six months. There will be an option to extend the contract for a further 3 periods of 2 years e.g. 3.5+2+2+2 years. Optional extension periods will be subject to review and satisfactory performance assessment by the Contracting Authority.

Award Criteria

CPV Codes

• 72500000 - Computer-related services
• 72000000 - IT services: consulting, software development, Internet and support
• 72610000 - Computer support services
• 72253000 - Helpdesk and support services
• 50312110 - Maintenance of mainframe computers

Indicators

• Renewals are available.

Other Information

In order to operate NIBL FQAS effectively and efficiently a database is required to store information in relation to NIBL FQAS participant’s membership, registration, inspection and certification. Suppliers should refer to the Specification Schedule for full detail on the deliverables of this contract. ** PREVIEW NOTICE, please check Find a Tender for full details. **