Break Fix Support 3

Concepts

• bristol
• information technology
• fix support
• break/fix support solution
• the typhoon engineering support sub-system
• an enhanced break/fix support solution
• software, hardware and warranty support
• enhanced break/fix support solution for the provision of software
• break/fix support solution for the provision of software
• break

Location

United Kingdom:

Description

Provision of an enhanced Break/Fix Support Solution for the provision of software, hardware and warranty support for the Typhoon Engineering Support Sub-system (ESS).

Total Quantity or Scope

Enhanced Break/Fix Support Solution for the provision of software, hardware and warranty support for the Typhoon Engineering Support Sub-system (ESS)

Award Detail

Renewal Options

Two 12 month options for additional Hardware Break/Fix Support for all ESS hardware including onsite technical support.

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Options are available.

Legal Justification

(1) BAE Systems (BAES), as the System Design Authority (SDA), determines the type and specification of the hardware and software required. Fujitsu Services Limited are the only supplier authorised by BAES to supply SDA-approved equipment, spares support, and to provide OEM certified firmware updates to the installed ESS Hardware. All of this assures the validity of the design and use criteria detailed in the Declaration of Design and Performance (DDP) which covers the safety and airworthiness of the product and therefore the platform. (2) Due to the critical nature of ESS within the Typhoon Operation as a Safety and Airworthiness system, it is not possible to utilise differing equipment as this would invalidate the DDP therefore presenting intolerable potential Safety, Airworthiness and Security risks. (3) Fujitsu Services Limited are the Manufacturer and Supplier of the hardware used at UK Main Operating Bases and, therefore, are the only supplier with the required Subject Matter Experts able to sustain the integrity of the systems. (4) Fujitsu Services Limited are also the only supplier who have demonstrated to BAES (as the SDA) that they employ sufficiently experienced and knowledgeable personnel whom possess the specific expertise required to support and operate the equipment and understand the Military Air Environment (thus provide airworthiness assurance). Fujitsu Services Limited is the only supplier BAES has authorised to supply SDA-approved equipment and spares support. To ensure the continued airworthiness of the platform, any alternative supplier of personnel would be subject to the same approval process by the Design Approved Organisation Scheme (DAOS). As Fujitsu are the only supplier with the experience and knowledge of the hardware, firmware and software being supplied, a change of personnel supplier would present intolerable potential Safety and Airworthiness and Security risks, invalidating the DDP, and likely creating a capability gap between the extant contract and its future replacement.

Other Information

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