Mystery Shop

A Tender Notice
by TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)

Source
Find a Tender
Type
Contract (Services)
Duration
3 year
Value
£142K
Sector
PROFESSIONAL
Published
12 May 2025
Delivery
01 Sep 2025 to 31 Aug 2028
Deadline
09 Jun 2025 11:00

Concepts

Location

Wales:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Transport for Wales (TfW) seeks a supplier to design and implement a comprehensive mystery shopper programme to evaluate customer experience across its network. The programme will assess key aspects of customer experience at stations/terminals, onboard, and for passengers with accessibility needs.

Renewal Options

option to extend for 2x 12 months

Award Criteria

Commercial _
Technical _

CPV Codes

  • 79310000 - Market research services
  • 60210000 - Public transport services by railways

Indicators

  • This is a recurring contract.
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains