DVSA contact centre additional capacity - Call Surges

A Prior Information Notice
by DRIVER AND VEHICLE STANDARDS AGENCY

Source
Find a Tender
Type
Contract (Services)
Duration
3 year
Value
£0-£4M
Sector
BUSINESS
Published
16 May 2025
Delivery
19 Jul 2026 to 18 Jul 2029
Deadline
n/a

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.

CPV Codes

  • 79512000 - Call centre

Indicators

  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains