Helpdesk System

A Contract Award Notice
by NOTTINGHAM UNIVERSITY HOSPITALS NHS TRUST

Source
Contracts Finder
Type
Framework (Notapplicable)
Duration
1 year
Value
£30K
Sector
TECHNOLOGY
Published
16 May 2025
Delivery
01 Apr 2025 to 31 Mar 2026
Deadline
03 Mar 2025 12:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Nottingham University Hospitals NHS Trust (the Trust) requires an ongoing, expert Helpdesk System to ensure continued operation and to enhance the customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting. In the event of a failure, the Helpdesk System could become inoperable, which would significantly increase the risk of the hospital staff not being able to access the system. To prevent such scenarios and ensure the continued functionality of the helpdesk system, the Trust has entered into a 12-month service agreement with Freshworks Inc via the G-Cloud 14 Framework.

Award Detail

1 Freshworks Technologies (London)
  • Value: £30,420

CPV Codes

  • 72590000 - Computer-related professional services
  • 72250000 - System and support services

Indicators

  • Contract is suitable for SMEs.

Reference

Domains