Contact Telephony Services

A Contract Award Notice
by ROCHDALE BOROUGH COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
£304K
Sector
TECHNOLOGY
Published
23 May 2025
Delivery
not specified
Deadline
n/a

Concepts

Location

North West England: Rochdale Council

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Critical Requirements: Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements: Contact centre (CCaaS) analytics and reporting Complete omnichannel contact centre, phone system and UC platform Digital customer journeys and speech analytics Customer self-service and IVR Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations Outbound dialler capabilities Omnichannel desktop System integrations including CRM integration PCI compliance Complete set of telecommunication, integration and support services 3-Year contract

Total Quantity or Scope

3-Year contract, awarded through the G Cloud 14 Framework Contact Telephony Services

Award Detail

1 Kerv Experience (London)
  • Reference: 025833-2025-1
  • Value: £304,020

Award Criteria

price _

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains