T118 - Voice of the Customer

A Tender Notice
by NI WATER

Source
Find a Tender
Type
Contract (Services)
Duration
2 year
Value
___
Sector
TECHNOLOGY
Published
29 May 2025
Delivery
19 Jun 2025 to 18 Jun 2027
Deadline
12 Jun 2025 22:59

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

NI Water is seeking a solution that will survey our customer satisfaction by gathering customer feedback in real time and displaying this on clear dashboards. In addition, the solution will use key metrics such as sentiment analysis to give insightful, comparable results. Furthermore, the solution will analyse the collected data, have an ability to filter different functions/employees to help find root causes and specify areas of strength and weakness. This service is to be available on a hosted, managed service basis, 24 hours a day, 7 days per week, 365 days a year. See Specification for more details.

Renewal Options

4 potential extensions of 12 months

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains