The Provision of a Customer Service Training Package

A Contract Award Notice
by GOVIA THAMESLINK RAILWAY LIMITED

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
£618K
Sector
PROFESSIONAL
Published
30 May 2025
Delivery
not specified
Deadline
n/a

Concepts

Location

London:

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team

Award Detail

1 Happy Consultancy Group (Chelmsford)
  • Reference: 028673-2025-1
  • Value: £618,098

Award Criteria

price _

CPV Codes

  • 80000000 - Education and training services
  • 79632000 - Personnel-training services
  • 79633000 - Staff development services

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains