The Provision of Tenant Satisfaction Surveys

A Tender Notice
by CAERPHILLY COUNTY BOROUGH COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
2 year
Value
£40K
Sector
PROFESSIONAL
Published
30 May 2025
Delivery
01 Jul 2025 to 30 Jun 2027
Deadline
19 Jun 2025 23:00

Concepts

Location

Gwent Valleys:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Caerphilly Homes wishes to appoint a suitably qualified and experienced consultant to undertake 2 tenant satisfaction surveys based on the STAR model developed by HouseMark (using the 12 core questions required by Welsh Government) plus additional supplementary questions specific to Caerphilly Homes. In addition we would also require 6 mini surveys to be undertaken to gauge satisfaction on specific topics as decided by Caerphilly Homes. 3 in 12 month period after each main survey.

Renewal Options

Extension shall be included and taken if required for up to a further period of 2 years

Award Criteria

Price Price at 20%
Quality Quality at 80%, split out as response to tender questions at 80% and a Presentation of 20%

CPV Codes

  • 71315300 - Building surveying services
  • 79311000 - Survey services
  • 79342310 - Customer survey services
  • 79342311 - Customer satisfaction survey

Indicators

  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains