People Services Target Operating Model (TOM)

Concepts

• health services
• operational costs
• people services target operating model
• tom
• hr services
• a target operating model (tom) options appraisal
• people
• poor staff experience
• reduced productivity
• technology use

Location

Description

To standardise, automate, and consolidate the NHS people services through the development of a Strategic Outline Business Case (SOC) and a Target Operating Model (TOM) options appraisal. This initiative aims to address the current fragmented and highly transactional nature of HR services across NHS providers, where inefficiencies such as duplication, manual processes, and a lack of technology use result in reduced productivity, poor staff experience, and increased operational costs.

Award Detail

CPV Codes

• 85100000 - Health services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

REDACTED C346898_Order Form and Call-Off Schedules_Combined_v1_Final SIGNED REDACTED C346898_Order Form and Call-Off Schedules_Combined_v1_Final SIGNED.pdf