Contact Center Telephony Support

A Contract Award Notice
by HAMPSHIRE COUNTY COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
£1M-£2M
Sector
TECHNOLOGY
Published
11 Jun 2025
Delivery
27 Jun 2025 to 26 Jun 2028
Deadline
10 May 2025 13:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

This contract award relates to the Council's Contact Centre Telephony services and ensures the continuity of provision, maintenance, and support for the contact centre software. This award secures the next phase of service delivery and underpins future operational requirements.

Award Detail

1 Gci Network Solutions (West)
  • Value: £1,500,000

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support
  • 72100000 - Hardware consultancy services
  • 72200000 - Software programming and consultancy services
  • 72210000 - Programming services of packaged software products
  • 72220000 - Systems and technical consultancy services
  • 72230000 - Custom software development services
  • 72240000 - Systems analysis and programming services
  • 72250000 - System and support services
  • 72260000 - Software-related services
  • 72300000 - Data services
  • 72400000 - Internet services
  • 72500000 - Computer-related services
  • 72600000 - Computer support and consultancy services
  • 72700000 - Computer network services
  • 72800000 - Computer audit and testing services
  • 72900000 - Computer back-up and catalogue conversion services

Indicators

  • Contract is suitable for SMEs.

Reference

Domains