C267/2024/2025 - Digital Inclusion Wales

A Tender Notice
by LLYWODRAETH CYMRU / WELSH GOVERNMENT

Source
Find a Tender
Type
Contract (Services)
Duration
3 year
Value
£7M
Sector
PROFESSIONAL
Published
13 Jun 2025
Delivery
01 Oct 2025 to 30 Sep 2028
Deadline
24 Jul 2025 13:00

Concepts

Location

Wales:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The Welsh Government require the services of an appropriate supplier to deliver the Digital Inclusion Wales contract. Details of the new contract are contained in the tender documentation and we aim to start the new service on the 1st October 2025. Digital exclusion continues to be a significant issue throughout the UK. The acceleration of transitioning services to online digital only access has meant that it is now essential to have some level of basic digital skills to be included in today’s society. Any barrier to connectivity, access to devices and/or basic digital skills can mean someone is disadvantaged financially, socially and in respect of their wider well-being. Digital Communities Wales: Digital Confidence, Health and Well-being (DCW), the Welsh Government funded £2million per annum digital inclusion and health programme ends on 30 September 2025. The DCW programme has worked with organisations from all sectors that support digitally excluded people, providing training and support to front line staff and volunteers to help them develop the basic digital skills of citizens. The focus of the new contract will be on delivery of a nationally delivered bilingual programme of activity to support digital inclusion work in Wales including developing a national digital inclusion advice and support service and undertaking mapping of digital inclusion provision across Wales. It is envisaged that this national programme of activity would include the following elements: - Mapping of digital inclusion provision throughout Wales - Provision of digital inclusion advice and support through a regional and thematic approach - Creation and updating of digital inclusion resources - Supporting bringing public, third and private sector stakeholders together to share knowledge and best practice, provide strategic leadership and take forward tangible cross sectoral actions– reflecting the fact that digital inclusion is not owned by any one sector.

Renewal Options

Welsh Government retains the right to extend the contract. The initial contract period will be for 3 years with the option on behalf of the Welsh Government to extend for a further 3 years for a maximum period of 6 years. A budget range of £3,500,000 excluding VAT is available for the purposes of this contract and over the initial ‘3’ year contract period. If invoked, Welsh Government will make a further budget of £3,500,000 excluding VAT for the potential ‘3’ year extension period.

Award Criteria

Service Delivery Methodology Evidence a service delivery methodology which demonstrates how you will achieve the requirements for Strand 1 as set out in the specification
Understanding and knowledge of the policy area Understanding and knowledge of the policy area - Demonstrate your understanding and knowledge of the digital inclusion, including minimum digital living standard, agenda and how this will enable you to deliver strand 2.
Developing, maintaining and delivery focused Partnership Working Developing, maintaining and delivery focused Partnership Working – Evidence your approach to stakeholder engagement, co-production and how you will co-ordinate a wide network of partners to deliver strand 3.
Contract Management Contract Management Demonstrate how the requirements to ensure successful delivery, reporting and financial management of the service be met.
Resource and Staffing Resource and Staffing - Evidence how you will resource the service you have proposed in question 1, 2 and 3 including the staff, their expertise and any other resources required.
Lowest Price Lowest Price- Submission of a completed Commercial Response Template

CPV Codes

  • 80000000 - Education and training services
  • 98000000 - Other community, social and personal services
  • 72600000 - Computer support and consultancy services
  • 72222300 - Information technology services

Indicators

  • This is a recurring contract.
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains