Connect to Work - CRM Software as a Service

A Contract Award Notice
by THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON

Source
Contracts Finder
Type
Contract (Products)
Duration
5 year
Value
£490K
Sector
TECHNOLOGY
Published
26 Jun 2025
Delivery
26 Jun 2025 to 25 Jun 2030
Deadline
24 Feb 2025 12:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The Department for Work and Pensions (DWP) is launching Connect to Work programme (formerly known as Universal Support), an employment programme aimed at assisting disabled individuals and unemployed people with complex needs in securing employment. Central London Forward (CLF), hosted by the City of London Corporation, has been appointed as the accountable body for the Connect to Work programme in central London. CLF is a strategic sub-regional partnership encompassing the local authorities of: Camden Council, City of London Corporation, Hackney Council, Haringey Council, Islington Council, Royal Borough of Kensington and Chelsea, Lambeth Council, Lewisham Council, Southwark Council, Tower Hamlets Council, Wandsworth Council, Westminster City Council. To effectively manage contract delivery in line with DWP requirements, there is a need for a Customer Relationship Management (CRM) System Software as a Service (SaaS) to be shared with all delivery partners. The system must capture the end-to-end customer journey and meet all Management Information (MI) requirements as outlined in the Grant Guidance. This was taken to market through an FTS open Tender process and has now been awarded to ICONI Software Ltd after they successfully won the bidding process. The duration of the agreement is 5 years only.

Award Detail

1 Iconi Software (Ormeau Business Park Belfast)
  • Value: £490,209

CPV Codes

  • 48000000 - Software package and information systems
  • 48445000 - Customer Relation Management software package
  • 48510000 - Communication software package
  • 72212445 - Customer Relation Management software development services

Indicators

  • Contract is suitable for SMEs.

Other Information

Contract has now been awarded to ICONI Software limited. website http://www.cityoflondon.gov.uk eSourcing Portal https://cityoflondon.ukp.app.jaggaer.com

Reference

Domains