Kent Carers Support Service
A Tender Notice
by KENT COUNTY COUNCIL
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 3 year
- Value
- £47M
- Sector
- HEALTH
- Published
- 30 Jun 2025
- Delivery
- 01 Apr 2026 to 31 Mar 2029
- Deadline
- 01 Aug 2025 15:30
Concepts
Location
Kent:
1 buyer
- Kent County Council Maidstone
Description
Kent County Council are seeking to re-procure a Kent Carers Support Service which is aimed at supporting unpaid carers within the county. This new service will replace two current services; The Carers Community Navigation Service and Carers Short Breaks service. Key Areas of Service Delivery: Building from the Kent Adult Carers Strategy the following key areas of service delivery have been identified for the Kent Carers Support Service: i) Identifying and Recognising Carers, including Seldom-Heard Carers ii) Empowering Carers: information, advice and training in ways that they can understand iii) Prevention and Wellbeing especially for lifestyle risk factors, mental health and information and advice iv) Support for Young Carers' Transition to Adulthood v) Carers Assessment vi) Carers Breaks vii) Emergency Breaks viii) Carers Personal Budgets The full requirement will be available within the Specification, which will be made available when the Tender opportunity goes live. The Service will be delivered by a lead provider for East Kent and a Lead provider for West Kent. The two lead providers will need to work in partnership to ensure there is a seamless service that is equitable across Kent. There will be one Lot for each geographical area and the same service provider cannot deliver both Lots.
Lot Division
| 1 | Kent Carers Support Service - East Kent
Kent Carers Support Service to be delivered in the following geographical areas: Ashford, Canterbury, Dover, Thanet, Folkestone and Hythe. |
| 2 | Kent Carers Support Service - West Kent
Kent Carers Support Service to be delivered in the following geographical areas: Dartford, Gravesham, Swanley, Sevenoaks, Maidstone, Sevenoaks, Tonbridge and Malling, Tunbridge Wells and Swale. |
Renewal Options
Potential extension of 2 x up to 24 months is available
Award Criteria
| Service Model | Please demonstrate your service model and how it will support delivery of the specification. |
| Carers Question | How will you ensure carers are able to access the information and services they require? How will you ensure the information, advice and guidance is inclusive and accessible? |
| Geographical understanding | Please demonstrate your understanding of the Lot you are tendering for, and how you will tailor your service to meet the needs of the people within that geographical area. |
| Quality Assurance | Describe your approach to ensuring high quality service delivery and ongoing improvement throughout the duration of the contract. |
| Social Value | Describe how your organisation, in delivering this contract will contribute to building a resilient local community and strengthen community support organisations. |
| Mobilisation | Please describe how you will mobilise this contract. |
| Pricing Schedule | Bidders who meet or exceed the Minimum Quality Threshold (MQT) will then be ranked on price alone. The council will award the contract to the bidder with the Lowest Total Price above Minimum Quality Threshold. |
CPV Codes
- 85000000 - Health and social work services
Indicators
- Restrictions apply to the lot award allocation.
- Renewals are available.
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. **
Reference
- ocds-h6vhtk-04fe04
- FTS 036237-2025