Victims and Survivors of Terrorism Support Hub

A Tender Notice
by HOME OFFICE

Source
Find a Tender
Type
Contract (Services)
Duration
2.5 year
Value
£2M
Sector
HEALTH
Published
03 Jul 2025
Delivery
01 Oct 2025 to 31 Mar 2028
Deadline
28 Jul 2025 11:00

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

To engage an organisation(s) to provide services to implement and operate a dedicated Support Hub for victims and survivors of terrorism. The Home Office's Victims of Terrorism Unit (VTU) was established in March 2017 to provide effective and coordinated support to victims and survivors of terrorism. The unit also aims to collectively drive improvements to the package of support for victims and survivors, working closely with central and local government, emergency services, and third sector partners. Since October 2020, the VTU has funded support organisations to provide emotional and practical support to victims and survivors of terrorism, to help them cope with and recover from the impact of an attack. In 2020, the VTU undertook a review of the support available to victims and survivors of terrorism, to increase understanding of their needs, and to enhance the support provided to them. The review is complete and provided recommendations on how support to victims and survivors of terrorism can be improved. In response to the review's findings, the VTU is looking to award a contract for the implementation and operation of a dedicated Support Hub for victims and survivors of terrorism. The Support Hub proposes to address many of the recommendations outlined in the review to strengthen support for victims and survivors. There will be an initial implementation phase, which we expect to take upto six months, commencing on 1st October 2025. If the implementation does not take six months, then the contract can start before the 1st April 2026.

Renewal Options

One year extension dependant upon funding and delivery of objectives.

Award Criteria

Technical (Quality) Capability Bidders will be required to complete eleven weighted technical capability questions related to impementation and delivery of the requirement. Score & Explanation 100 The response meets all elements of the requirements in full. A score of 100 will be awarded for a comprehensive and unambiguous response that demonstrates a thorough understanding of the Requirements and provides details of how all the Requirements will be met in full. In the opinion of the evaluators the response provides full confidence in the Bidders ability to deliver this aspect of the contract. 80 The response meets all elements of the requirements in full but lacks relevant detail. A score of 80 will be awarded for a sufficiently detailed response that addresses all of the Requirements set out but lacks a thorough understanding of one or more of the Requirements and / or a thorough explanation of how some elements of the Service will be delivered. In the opinion of the evaluators, the response provides a good level of confidence in the Bidders ability to deliver this aspect of the contract. 50 The response meets most elements of the requirements, with areas of weakness or omissions. A score of 50 will be awarded for a response that does not address all the requirements set out. The response demonstrates some understanding of the requirements, but lacks explanation of one or more of the requirements and / or doesn’t provide sufficient detail of one or more of the requirements to demonstrate how elements of the service will be delivered. In the opinion of the evaluators, the response provides some confidence in the Bidders ability to deliver this aspect of the contract. 20 The response fails to meet the majority of the elements of the requirements and fails to provide sufficient detail the points listed. A score of 20 will be awarded for a partial response to the question and is generally poor. The response lacks explanation of most of the requirements and / or doesn’t provide any sufficient detail throughout the response to demonstrate how the service will be delivered. In the opinion of the evaluators, the response provides insufficient detail to support confidence in the proposed approach to deliver this aspect of the contract. 0 The response is inadequate. A score of 0 will be awarded for a response that fails to demonstrate an ability to meet any of the elements of the requirements. In the opinion of the evaluators, the response does not comply and/or insufficient information is provided to demonstrate that the Bidder has the relevant ability, understanding, skills, resource and quality measures required.
Social Value Bidders will be required to complete technical capability questions related to the social value policy theme of "Improve health and well-being" There will be two weighted questions with social value scoring criteria where each question can earn a score of between 0 and 100. Score & Explanation 100 Excellent: (exceeds all of the Model Award Criteria). The response exceeds what is expected for the criteria. Leaves no doubt as to the capability and commitment to deliver what is required. The response therefore shows: - Very good understanding of the requirements. - Excellent proposals demonstrated through relevant evidence. - Considerable insight into the relevant issues. - The response is also likely to propose additional value in several respects above that expected. - The response addresses the social value policy outcome and also shows in-depth market experience. 80 Very good: (exceeds some of the Award Criteria) The response meets the required standard in all material respects. There are no significant areas of concern, although there may be limited minor issues that need further exploration or attention later in the procurement process. The response therefore shows: - Good understanding of the requirements. - Sufficient competence demonstrated through relevant evidence. - Some insight demonstrated into the relevant issues. - The response addresses the social value policy outcome and also shows good market experience. 50 Good: (meets all of the Award Criteria) The response broadly meets what is expected for the criteria. There are no significant areas of concern, although there may be limited minor issues that need further exploration or attention later in the procurement process. The response therefore shows: - Good understanding of the requirements. - Sufficient competence demonstrated through relevant evidence. - Some insight demonstrated into the relevant issues. - The response addresses most of the social value policy outcome and also shows general market experience 20 Poor: (meets some of the Award Criteria) The response meets elements of the requirement but gives concern in a number of significant areas. There are reservations because of one or all of the following: - There is at least one significant issue needing considerable attention. - Proposals do not demonstrate competence or understanding. - The response is light on detail and unconvincing. - The response makes no reference to the applicable sector but shows some general market experience. - The response makes limited reference (naming only) to the social value policy outcome set out within the invitation. 0 Fail: the response completely fails to meet the required standard or does not provide a proposal.
Pricing A pricing template will be required for completion by bidders at the ITT stage. This will utilise the price/quality ratio and bidders will be required to input their propsed operatiing costs for the Victims & Survivors of Terrorism Support Hub. A net figure will be evaluated by the authority

CPV Codes

  • 85312300 - Guidance and counselling services

Indicators

  • Options are available.
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains