Mystery Shop

A Contract Award Notice
by TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)

Source
Find a Tender
Type
Contract ()
Duration
not specified
Value
£195K
Sector
MISCELLANEOUS
Published
07 Jul 2025
Delivery
not specified
Deadline
n/a

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Transport for Wales Rail Limited (TfWRL) has awarded a contract for the design and delivery of a comprehensive mystery shopper programme to assess and improve customer experience across its transport network. The programme includes regular mystery shopping activities—covering stations, onboard services, and journeys undertaken by passengers with accessibility needs—across all modes of travel including rail, Metro, TrawsCymru, and Fflecsi, with provision for future multimodal travel.

Award Detail

1 Esa Market Research (London)
  • Mystery Shop
  • Reference: 1
  • Value: £194,740

CPV Codes

  • None found

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains