Community Alarms and Mobile Response Service

Concepts

• health and social work
• halifax
• community alarm installations
• community alarms
• service users
• mobile response service
• all council owned care alarms
• service users’ homes
• a community alarm
• the care alarms

Location

Calderdale and Kirklees:

Description

This Service covers the provision of a community alarm and mobile response service; comprising of community alarm installations, call monitoring centre, mobile response and, where required, installation, repair, maintenance and decommission of community alarms, telecare/assistive technology, smoke detector and carbon monoxide detectors in Service Users’ homes across the Borough of Calderdale. The Provider will work to and meet industry standards as a minimum. The Provider will ensure that a person-centred approach is undertaken at all times. The Provider will ensure that the Service delivered is innovative and creative both in terms of direct delivery and inworking in partnership, as required. The Service will provide: Installation of all Council owned care alarms and linked peripheral equipment, Monitoring of all activations / calls received at the Alarm Response Centre from the care alarms, linked peripheral equipment and GPS devices, Responding to all activations / calls received from the care alarms, linked peripheral equipment and GPS devices where it is deemed that help or support is needed on the ground. Installation, repair, maintenance and decommission of community alarms, telecare/assistive technology, smoke detector and carbon monoxide detectors in Service Users’ homes across the Borough of Calderdale Introduce a ‘Family First’ response model for all new customers with a plan to transfer all current customers to the ‘Family First’ model within 12 months. The Provider is required to approach the delivery of this Service in a proactive manner where Provider Staff will utilise their skills and expertise in responding in the most effective way to the needs of Service Users. This may mean doing the ‘little things’ for Service Users that will prevent more formal intervention. Please note this is a Social Care service not a security service.

Renewal Options

Option to extend for a further period or periods of up to 2 years/24 months The option to extend will be at the discretion of the Council.

Award Criteria

CPV Codes

• 85000000 - Health and social work services
• 85300000 - Social work and related services

Indicators

• Options are available.
• Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **