Customer Lab Research Recruitment Contract

A Contract Award Notice
by H M REVENUE & CUSTOMS

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£375K
Sector
PROFESSIONAL
Published
11 Jul 2025
Delivery
09 Jul 2025 to 09 Jul 2027
Deadline
30 May 2025 16:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

HM Revenue & Customs (HMRC) is undergoing a transformation to become a more customer-centric organisation. To support this goal, HMRC has established a Customer Lab to better understand customer experiences across their end-to-end Journey with HMRC services.

Award Detail

1 People for Research (Bristol)
  • Value: £375,000

CPV Codes

  • 73110000 - Research services
  • 79310000 - Market research services

Indicators

  • Contract is suitable for SMEs.

Other Information

This contract is for the provision of participant recruitment services to support the Customer Lab. The appointed supplier will be responsible for recruiting individuals to take part in qualitive research and insight sessions conducted by HMRC's internal research team. Sessions are expected to involve small-to-medium sample sizes, typically between 30 -60 participants per project.

Reference

Domains