Iterating UC Targeted Case Review Digital Service

A Contract Award Notice
by DEPARTMENT FOR WORK AND PENSIONS

Source
Contracts Finder
Type
Contract (Works)
Duration
2 year
Value
£8M-£12M
Sector
TECHNOLOGY
Published
14 Jul 2025
Delivery
12 Jun 2025 to 11 Jun 2027
Deadline
11 Jan 2025 17:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Tackling fraud and error and dealing with consequential debt remains a key priority for the Department and a major area of focus for Government and the National Audit Office. Within Universal Credit (UC), the rate of fraud and error overpayments has risen significantly due to several factors. Targeted Case Review (TCR) was introduced as an initiative to detect incorrectness, put it right and continue to learn to help prevent further overpayments. DWP require a team to continue iterating the end-to-end Digital service to help deliver the outcomes for TCR. This is currently a live digital service being used across both internal and Teleperformance agents. This service has been iterated to carry out full reviews of each element but has not been fully rolled out across all sites. This contract intends to enhance this service with further iterations to the end-to-end digital solution.

Award Detail

1 Deloitte (London)
  • Value: £8,200,000

CPV Codes

  • 72222300 - Information technology services

Indicators

  • Contract is suitable for SMEs.

Other Information

n/a [REDACTED] ECM_12646 DOS6 Call-Off Iterating UC Targeted Case Review Digital Service V1.0.pdf

Reference

Domains