Lymphoedema Service

Concepts

• physiotherapy services
• woking
• service users
• lymphoedema service
• the current lymphoedema service
• lymphoedema
• a lymphoedema service
• such treatments
• east surrey place
• direct award c.

Location

Description

Pioneer Wound Healing Centres provide a Lymphoedema service to East Surrey Place. The provider offers treatment and advice to patients with both primary and secondary lymphoedema, including treatments such as compression bandaging, lymphatic drainage and self-management advice on exercise and skincare.

Total Quantity or Scope

Pioneer Wound Healing Centres provides the current Lymphoedema service to East Surrey. It offers both treatment and advice to patients with both primary and secondary lymphoedema offering such treatments as compression bandaging, lymphatic drainage, and self-management advice on exercise and skincare The service supports increased choice and control for service users in regard to where and when their treatment is delivered offering on-going care closer to home. NHS Surrey Heartlands ICB has awarded a contract to Pioneer Wound Healing Centres Community Interest Company (CIC) under Direct Award C. The approximate lifetime value of the contract will be £105,000 over the two-year term, from 1st April 2024 until 31st March 2026.

Award Detail

Award Criteria

CPV Codes

• 85142100 - Physiotherapy services

Legal Justification

The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 or the Procurement Act 2023 do not apply to this award.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. ** This contract has been awarded via Direct Award Process C, in accordance with The Health Care Services (Provider Selection Regime) Regulations 2023 (PSR). The authority confirms the provider delivered the prior contract to a consistently high standard and no material changes have been made in the continued contracting arrangement. This provider's consistently strong performance and system alignment supports continued commissioning of their service via Direct Award C. Against the Provider Selection Regime (PSR) Key Criteria, the provider has demonstrated expertise and is anticipated to continue doing so. Evidence of current service delivery against the PSR Key Criteria and the breakdown of Key Criteria weighting in relation to this service for the purposes of awarding a further contract under Direct Award C is detailed below: Quality and innovation 30% • Pioneer Wound Healing Centres CIC has consistently delivered a safe, high-quality, and person-centred lymphoedema service across East Surrey. The service manages patients with both primary and secondary lymphoedema through clinically appropriate interventions, including compression therapy, lymphatic drainage, and personalised self-management support. • Innovative service design ensures continuity across the full patient pathway, promoting patient independence and improved long-term outcomes. Pioneer's proactive engagement in pathway development and responsiveness to patient feedback further demonstrates a commitment to continuous improvement and high clinical standards. • The provider has effectively supported complex patients and demonstrated adaptability in response to evolving system needs and pressures, reinforcing confidence in continued delivery under this contract. Integration, collaboration and service sustainability 15% • Pioneer operates a well-integrated service model, collaborating closely with primary care and community partners to ensure seamless delivery across clinical interfaces. The service supports early intervention and care closer to home, reducing reliance on acute pathways and enhancing sustainability across the local system. • By coordinating care with referrers and community teams, Pioneer strengthens system resilience and delivers a joined-up model aligned with ICS objectives. The organisation has shown a proactive approach to service alignment, contributing to more efficient use of local health resources. Improving access, reducing health inequalities and facilitating choice 15% • The service ensures equitable access by offering care in community clinics and, where clinically appropriate, through home visits. This flexible model enables inclusion of patients from underserved groups or those with complex social and mobility challenges. • Pioneer's commitment to person-centred care, including culturally appropriate advice and self-management education, helps reduce disparities in health outcomes. Their approach promotes patient dignity, supports long-term condition self-management, and increases patient choice in how and where care is accessed. Value 30% • Pioneer's service offers excellent value for money, delivering outcomes that reduce avoidable complications (e.g., cellulitis admissions) and long-term system costs. By managing patients in the community, the service reduces the burden on GPs and acute services and supports more efficient use of NHS resources. • Their cost structure remains stable and proportionate to the complexity of care delivered. The provider also contributes to wider system goals through regular reporting, outcome tracking, and responsiveness to commissioner requirements - reinforcing accountability and service value. Social value 10% • Pioneer Wound Healing Centres CIC adds social value through local recruitment and clinical workforce development. As a CIC, the organisation reinvests into community health and contributes to local social and economic wellbeing. • The service reduces travel-related emissions by offering care in convenient settings, supporting the ICB's Net Zero ambitions. Their ongoing community engagement, staff development, and responsible resource use demonstrate a sustained commitment to broader social outcomes aligned with NHS and ICS priorities. Governance and Decision-Making Approval: Surrey Heartlands Executive Board instructed a review of all contracts, local teams conducted the review with recommendations going to Surrey Heartlands Commissioning, Commercial and Contracting Board. Approval decision for the direct award contract was taken at Surrey Heartlands Executive. Conflicts of Interest: There are no identified conflicts of interest. Standstill Period and Regulatory Context: This is a Provider Selection Regime (PSR) award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 or the Procurement Act 2023 do not apply to this award. Any written representations should be sent to robert.kitt1@nhs.net