Contract for the provision of Debt Collection Services

A Prior Information Notice
by HOME OFFICE

Source
Find a Tender
Type
Contract (Services)
Duration
3 year
Value
£2M
Sector
BUSINESS
Published
24 Jul 2025
Delivery
20 Jan 2026 to 20 Jan 2029
Deadline
03 Oct 2025 15:00

Concepts

Location

United Kingdom:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Description: The Home Office seeks a commercial partner for the provision of debt collection services. Debt owed to the authority (the Home Office) arises in a number of different ways including fines and penalties, charges and staff overpayments. This can be against individuals and organisations who predominantly are in the UK, but some may be based overseas. The Home Office has in the past established debt management and collections service suppliers for debt recovery services in respect of its overdue debt. Such services including the handling of court recovery procedures on behalf of the home office and the provision of other debt recovery services to facilitate the recovery of all forms of debt and reduce the average debtor payment time. The content of this Notice, including the nature of works and services including start date of contract, may be the subject to change. The contract is expected to commence in January 2026 and run until January 2029, with a potential extension to January 2030. Additional Information: Prior market engagement has taken place under a UK2 Preliminary Market Engagement Notice. Suppliers who participated in that process and signed a non-disclosure agreement (NDA) that was confirmed by the Home Office do not need to take any further action. Those NDAs remain valid and will cover participation in this tender. New suppliers wishing to access background materials or participate in the tender must first register on the Home Office Jaggaer eSourcing portal: https://homeoffice.app.jaggaer.com. Once registered, suppliers should email [insert email address] using the subject line: Project_18803 Debt Collection Service and include the following details: • Organisation name • Contact name • Email address • Telephone number Instructions for signing the NDA and accessing the background documents will then be provided. Please note that all aspects of the procurement process, including document access, clarifications, and tender submission will be managed exclusively through the Home Office Jaggaer eSourcing portal.

Lot Division

1 Initial Collection
  • Value: £1M

This lot covers early-stage debt recovery activity, including debtor contact by telephone, email, and letter; negotiation of payment plans; and non-legal efforts to recover outstanding debt owed to the Home Office.
2 Litigation and Enforcement
  • Value: £1M

This lot covers litigation, legal escalation and enforcement services, including issuing proceedings, obtaining court judgments, and taking enforcement action to recover debts on behalf of the Home Office.

Renewal Options

The contract includes a single optional 1-year extension, which may be used to ensure continuity of service during reprocurement or in response to operational or policy changes.

Award Criteria

Quality For both lots, this criterion assesses the bidder’s ability to deliver debt collection services effectively, including their approach to Management Information, Social Value, Operational Delivery, and Implementation.
Price Evaluates the bidder’s proposed commission structure, including any activity based rates for delivering the service.

CPV Codes

  • 79940000 - Collection agency services
  • 75242000 - Public law and order services
  • 66000000 - Financial and insurance services
  • 79100000 - Legal services
  • 98000000 - Other community, social and personal services
  • 75231240 - Probation services

Indicators

  • Restrictions apply to the lot award allocation.
  • This is a recurring contract.
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains