Cadent Gas Customer Contact Centre Tender

A Utilities Contract Award Notice
by CADENT GAS LIMITED

Source
Find a Tender
Type
Contract (Services)
Duration
5 year (est.)
Value
___
Sector
TECHNOLOGY
Published
30 Jul 2025
Delivery
To 30 Jul 2030 (est.)
Deadline
n/a

Concepts

Location

Coventry

Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier

Description

Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications.

Total Quantity or Scope

Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Once in place, this service will replace Cadent's existing "on premise" contact center solution. The emergency contact center is provided as a service to a number of the Gas Distribution Networks (GDNs) and Independent Gas Transporters (IGTs). The service provided is regulated by Ofgem with regard to end-to-end customer service and emergency performance.

Award Detail

1 Unnamed (None)

Renewal Options

Plus 5-years at end of initial 5-year term.

CPV Codes

  • 64220000 - Telecommunication services except telephone and data transmission services
  • 32412100 - Telecommunications network
  • 32524000 - Telecommunications system
  • 50332000 - Telecommunications-infrastructure maintenance services
  • 64226000 - Telematics services
  • 64227000 - Integrated telecommunications services

Indicators

  • Options are available.

Reference

Domains