Customer audio announcement updates to London Underground fleets

A Prior Information Notice
by TRANSPORT FOR LONDON

Source
Find a Tender
Type
Contract (Goods)
Duration
1 year
Value
£0-£450K
Sector
TECHNOLOGY
Published
30 Jul 2025
Delivery
01 Apr 2026 to 31 Mar 2027
Deadline
n/a

Concepts

Location

London:

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Scope Description The proposed tender aims to secure updates to Customer Audio Announcements across London Underground (LU) fleets. These updates are required on the Bakerloo, Central, Jubilee, Victoria, and S Stock (District, Circle, Hammersmith & City, and Metropolitan) lines to reflect changes in London Overground (LO) line names. The scope of this tender includes updating the Digital Voice Announcement (DVA) systems on LU trains to incorporate the new LO line names, align with modernised customer information standards, and integrate relevant customer insights. Context In 2024, the eight LO lines were assigned unique names to improve clarity, understanding, and accessibility across the network. To support this initiative, Transport for London (TfL) is undertaking changes to LU trains, primarily by updating in-car mapping products and on-train DVA systems. This project focuses specifically on the latter, with the objective of updating DVAs across nine LU lines to modernise and align with customer insights. Objective The primary goal of this project is to ensure consistency and clarity for customers across TfL services by incorporating the new LO line names into LU DVAs. To maximise the impact, the project also aims to: *Address inconsistencies in announcement language and delivery. *Ensure compliance with Rail Vehicle Accessibility Regulations (RVAR) where possible. *Modernise announcements to better reflect customer insights.

CPV Codes

  • 32333000 - Video recording or reproducing apparatus
  • 48100000 - Industry specific software package
  • 48810000 - Information systems

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

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