Swift Retail Transaction Network Service

Concepts

• birmingham
• swift retail transaction network service
• their swift travel cards
• the swift smartcard offering
• network
• retail
• swift
• transaction
• local shops
• agreed agents

Location

Description

The retail transaction network service is an integral part of the Swift Smartcard Offering across the West Midlands region, allowing users to top up their Swift Travel Cards in local shops. The below services will be provided within this agreement: • Terminals • Payment Services • ITSO Compliance • Issuing of travel products • Ticketing Paraphernalia • Information for Agreed Agents • Helpdesk and Complaints Handling • Marketing and Publicity • Settlement and Reporting

Award Detail

CPV Codes

• None found

Legal Justification

TfWMs core Swift payment systems. Switching to any alternative provider would incur significant technical redesign and result in significant cost and delays to an important customer service. Switching to an alternative supplier would incur significant costs due to: • Technical development, integration and testing of the core Swift payment system eg to HOPS • ITSO certification application process • Retraining of support staff • Project management costs for implementation • Customer communication & marketing Offering customers the option to purchase Swift top-ups via retail stores is currently considered a valuable service to end-users however it does not offer the Authority value-for-money or good return on its investment. At this time, investment into the technical payment process redesign would further diminish the return generated from the retail sales and make the service unviable.

Other Information

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