The provision of Car Park Management services

Concepts

• car parking operations
• comprehensive car park management services
• parking charge notices
• parking charge notice
• customer contact management
• car park management services
• additional services
• park
• car
• management

Location

Description

The contract is for the provision of comprehensive car park management services which encompasses the operation of automatic number plate recognition (ANPR) systems, payment terminals and cashless payment platforms, patrol-based enforcement, revenue reconciliation and reporting, and support for client business development activities related to car parking operations. Under this agreement, NCP will assume full responsibility for processing and administering the staff/visitor white-list across the entire estate, maintaining a central database of whitelisted vehicles and implementing regular audit processes. The supplier will serve as the primary contact point for staff regarding registration amendments, Parking Charge Notice (PCN) queries, and authorised contractor requests. Additional services include customer contact management with funded technology solutions featuring automated intercom responses, comprehensive monthly reporting covering contact types, sources, resolutions, locations and response times, and the timely issuing of Parking Charge Notices following contravention dates.

Award Detail

CPV Codes

• None found

Legal Justification

Under this contract, NATIONAL CAR PARKS LTD (NCP) will deliver comprehensive car park management services encompassing ANPR system operation, payment terminal maintenance, patrol-based enforcement, revenue collection, permit administration, and customer service support. NCP will conduct regular facility inspections, issue Parking Charge Notices as required, and serve as the primary point of contact for inquiries related to vehicle registrations and contractor requests.

Other Information

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