Customer Research Framework

Concepts

• customer survey
• worthing
• research services
• customer satisfaction survey
• market and economic research
• market research
• research proposals
• customer research services
• research
• public opinion polling

Location

Description

SWS intends to establish a framework panel whom have the expertise to support the company's ambitions. This pre-tender exercise is not a call for competition but rather a step towards understanding the current market landscape for customer research services including but not limited to: - Qualitative and Quantitative research (focus groups, telephone interviews, workshops, paired depth interviews, online communities, large scale surveys, survey tracking, structured data collection etc) - Managing proposals (designing research proposals based on SW needs including cost and methodology options) - Survey design (co-creation based on SW requirements) - Fieldwork (recruitment of audience for insights purposes as required) - Analysis (bespoke analysis in the best format for SW) - Outputs (such as delivery of output back to SW)

CPV Codes

• 79342310 - Customer survey services
• 73110000 - Research services
• 79342311 - Customer satisfaction survey
• 79300000 - Market and economic research; polling and statistics
• 79320000 - Public-opinion polling services
• 79310000 - Market research services
• 79311100 - Survey design services
• 79311200 - Survey conduction services
• 79311300 - Survey analysis services

Indicators

• Renewals are available.

Other Information

Please note that SWS reserves the right to update the scope at the release of the contract notice Please submit your responses to this Request for Information by 15th August 2025 12 pm (midday) UK time on our Sourcing platform at https://southernwater.bravosolution.co.uk/ As part of this process, further market engagement will follow online via Microsoft Teams on 21st August 2025. If you would like to attend, please confirm your interest and provide the names and email addresses of participants when submitting your RFI response. All answers and queries related to this Request for Information should be directed to SWS via the e-sourcing portal by following the link provided. https://southernwater.bravosolution.co.uk/ ** PREVIEW NOTICE, please check Find a Tender for full details. **