IT Service Management Platform (ITSM) Delivery Partner (Discovery to Implementation)

Concepts

• southampton
• information technology
• itsm
• it service management
• delivery partner
• the new itsm tool
• a modern itsm platform
• discovery
• platform
• management

Location

Description

The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution. This includes gathering and analysing business requirements, defining and validating the expected benefits, preparing for and supporting a competitive tender process to procure the new ITSM tool, and subsequently delivering an outcome-focused implementation of the chosen solution. The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs. This contract was awarded following a G-Cloud 14 buying process.

Award Detail

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

n/a RM1557.14-G-Cloud-14-Call-Off-Contract-IT Service Management Platform (ITSM) Delivery Partner REDACTED.docx