MBC-1518 Responsive Repairs and Voids for Melton Borough Council

Under this LOT the Contractor shall receive Works Orders of varying values to undertake repair Works to the existing housing stock.  This may also include Works identified under the Council's own HHSRS surveys, or surveys instructed by the council and undertaken by others.  Some of the Works will require attendance within 24 hours (emergency), whilst the remainder will vary in stipulated timescales for completion.  It is a specific requirement of this LOT that bidding contractors have a facility for receiving Works Orders during core hours (9am-5pm) but also at periods outside of this.  The out of hours service can be contracted out, but it is a pre-requisite of this contract that any call handling centre is UK-based, and conversant with the types of calls and Works that are expected. Bidders should be mindful of the Council's Damp and Mould policy and the timeframes for responding, in line with up-coming changes in legislation. More broadly, bidders should be aware of the necessity for Melton Borough Council to adhere to Awaab's law and future changes to legislation in this regard. The Council instructs in the region of 5,000 responsive repairs per annum Estimated annual value is Circa £600,000 per annum

Upon receipt of instruction, the supplier would be required to undertake the Works identified to the home within the timescale stipulated.  These works are intended to make the home suitable for immediate re-occupation by a tenant, within specified timeframes, and meet the Melton Void Quality Standard. Estimated annual value is Crica £425,000 per annum The Council wishes to work directly with a bidder on this workstream, and bidders may not sub-contract this element of work (aside from specialist interventions such as Asbestos removal) The Council manages in the region of 150 empty homes each year, so bidders should be prepared for a demand of roughly 3 voids per week.

This LOT entails the wholesale replacement of existing kitchens and/or bathrooms within occupied homes. Joined up working, day-to-day customer liaison and communication is seen as key with this LOT. Estimated annual value is £750,000.00 per annum. Indicative number of capital replacements are: 2026-27 - 80 Kitchens, 40 Bathrooms 27-28 - 90 Kitchens, 30 Bathrooms 28-29 - 100 Kitchens, 25 Bathrooms

The Council is keen to understand any wider VFM that can be obtained by placing all of the above LOTs under a single supplier.