Independent Complaints Adjudication Services for Ofsted

Concepts

• management consultancy
• consultancy services
• ofsted
• individual complaints
• complaints
• independent complaints adjudication services
• ofsted’s webpage
• an independent adjudication service
• ofsted’s handling
• the independent complaints adjudication service

Location

United Kingdom:

Description

The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted’s handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE. The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted’s webpage.

Renewal Options

if deemed necessary by the department and OFSTED

Award Criteria

CPV Codes

• 79400000 - Business and management consultancy and related services

Indicators

• Renewals are available.

Other Information

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